Refund Policy
Return Requests
Customer satisfaction is important to us. If you believe there's an issue with your order, you may submit a return or refund request within 14 days of receiving your purchase.
To be considered, items must be in their original condition, unworn, unwashed, and accompanied by proof of purchase. Requests submitted outside the return window may not be eligible for review.
Refund Review Process
All return and refund requests are reviewed individually by our team.
Submitting a request does not guarantee a refund or exchange. Approval is based on the condition of the item, the reason for the request, and whether it meets the requirements of our Return Policy.
If your request is approved, refunds will be issued to the original payment method. If an exchange is requested and inventory is available, we'll gladly replace the item. If a replacement is unavailable, store credit may be offered at our discretion.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Include your order number along with clear photos of the item and packaging so our team can review your request promptly. Once approved, we'll work with you to provide a replacement, store credit, or refund, depending on the circumstances.
* 1511 Outfitters reserves the right to approve, deny, or limit return and refund requests that do not meet the requirements outlined in this policy.